Privacy Policy

    July 2021 

    This Privacy Policy describes how we collect, use, process and distribute your information, including Personal Data which includes certain identifiable information about you, like your name, email, address, telephone number, bank account details, payment information, support or contact queries, online community comments and so on. We will not use or share your information with anyone except as described in this Privacy Policy.

    Please read this Privacy Policy carefully. This Privacy Policy may be amended from time to time with changes, additions and deletions, at our sole discretion. You should check this page regularly to ensure that you are aware of any changes. Your continued use of the Website following any amendments indicates that you accept the amendments. In the event of a material change, we will let you know via email and / or a prominent notice on our Website.

    By using our Website or its content, you consent to this Privacy Policy as at July 2021, whether or not you have read it.

    Our Commitment to Privacy

    Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

    The Information We Collect

    When you visit our Website or use our services, we collect Personal Data.The type of personal information we collect will depend on the circumstances of its collection and the nature of your dealing with us. This information may include your name, contact details, date of birth, credit and financial details, bank account details, information relevant to providing you information about our services. This is not an exhaustive list.

    Information you provide to us directly: When you visit or use some parts of our Website we might ask you to provide Personal Data to us when you complete a contact form, respond to an email offer or to receive a newsletter, participate with us on social media forums or when ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address and/or phone number. By doing so you are giving this information to us voluntarily, and by providing us with this information you are giving us consent to use, collect and process this Personal Data.

    If at any time you wish to opt out or request us to delete your Personal Data you can contact us at [email protected]

    Information we collect automatically: We collect some information about you automatically when you visit our Website or use our services, like your IP address, device ID, computer and connection information, geolocation information and device type. We also collect information when you navigate through our Website and services, including what pages you looked at and what links you clicked on. This information gives us get a better understanding of how you’re using our Website and services so that we can continue to provide the best experience possible, for example by personalising the content you see on our website and via social media and other internet based advertising.

    We also may include internet tracking technology in promotional e-mail messages and newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer our website visitors to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.

    Cookies: Some of this information is collected using standard cookies and similar tracking technologies. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

    We use cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.We do not set any personally identifiable information in cookies, nor do we employ any data-capture mechanisms on our Website other than cookies.

    If you prefer, you can choose to disable cookies through your own web browser’s settings or have your computer warn you each time a cookie being sent. Please note disabling this function may cause some of the features on this Website not to work as well as intended however you can still place orders for our programs or services over the telephone.

    Our store is offered using WooCommerce – they provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WooCommerce’s data storage, databases and the general WooCommerce application. They store your data on a secure server behind a firewall.

    We use third-party browser and mobile analytics services like Google Analytics® on the Website. These services use tools to help us analyse your use of our Website including information like the third-party website you arrive from, how often you visit, events within the Platforms, usage and performance data, and purchasing behaviour. We use this data to improve the Website and provide information, products and services that may be of interest to you.

    Payment

    If you choose a direct payment gateway to complete your purchase, then Stripe application uses your credit card data. You can read more about the Stripe Privacy Policy here.

    How we hold your personal information

    We hold your personal information in encrypted electronic forms, and in secure databases or cloud-based platforms that we own and operate or that are owned and operated by our service providers. While we take reasonable steps to protect the security of your personal information, data protection and security measures can never be guaranteed. We therefore cannot guarantee the security of your personal information.

    How We Use Information

    We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order, unless we are required by law to do so or if you violate our Terms of Service. We may share your information in order to sell our business (in that we may need to transfer Personal Information to a new owner).

    We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

    You can register with our website if you would like to receive our newsletter as well as marketing for our products and services, To administer a contest, promotion, survey or other site feature. Information you submit on our website will not be used for this purpose unless you fill out the registration form. Again, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise  such unrelated uses.

    Consent

    How do we get your consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent.

    How do you withdraw your consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected] or mailing us at: Bubble and Flute, 8 Bond Place, Carindale, QLD, 4152, Australia.

    By using our Website, you consent to our online Privacy Policy.

    Anti-Spam Policy

    We will always provide you with the ability to opt-out of our communications by selecting the unsubscribe link at the bottom of all e-mails. We will not share your email address without your consent.

    Third Party Services

    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

    For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

    You can read more about the Stripe Privacy Policy here. 

    In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Where we may be required to provide your Personal Data to regulators, law enforcement bodies, government agencies, courts or other third parties where it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights.

    Where possible and appropriate, we will notify you of this type of disclosure. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

    International Data Transfers

    In order for us to provide the products and services to you, your Personal Data will be stored and processed in Australia. By providing us with your personal information, you consent to us disclosing your Personal Data to third parties located overseas and acknowledge Australian Privacy Principle APP 8.1 does not apply to any such disclosure.

    When we share data (to the extent that we do from time to time), it may be transferred to, and processed in countries other than the country you live.Where data is shared with third-party data processor in other countries, we put reasonable safeguards in place to ensure your Personal Data remains protected however we note that your Personal Data will be captured, transferred, stored and processed in accordance with their policies, practices and in compliance with their local regulatory laws.

    For those in the European Union (EU), this means that your data may be transferred outside of the EU. Where your Personal Data is transferred outside the EU, it will only be transferred to countries that have been identified as providing adequate protection for EU data or to a third party where we have approved transfer mechanisms in place to protect your Personal Data.

    Links

    When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

     Age of Consent

    By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

    Our Commitment to Data Security

    To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Where we rely of third party products to process transactions, we are bound by their privacy polices. We use woocommerce for our sales and Optin Monster and Campaign Monitor for email collection, data transfer and storage.

    We are committed to protecting your Personal Data and will take all commercially reasonable steps to protect the Personal Data you provide to us from misuse, disclosure or unauthorised access.

    However, we cannot guarantee that your Personal Data will always be secure due to technology or security breaches. If we become aware of a high-risk data breach, we will notify you (and the appropriate authority) within 72 hours.

    Our Commitment to Children’s Privacy

    Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 18, and no part of our website is structured to attract anyone under 18 in compliance with COPPA (Children’s Online Privacy Protection Act), the Australian Privacy Act 1988 (Clth) and the GDPR (General Data Protection Regulation of the EU).

    Changes to this Policy

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

    Your Rights

    You have the right to ask us not to send you marketing emails at any time by sending your request to [email protected].

    You can also just follow the unsubscribe instructions contained in the marketing communication.

    You have the right to know what Personal Data we hold about you, and to make sure it’s correct and up to date.

    You have the right to request a copy of your Personal Data or ask us to restrict processing your personal data or delete it.

    You have the right to object to our processing of your Personal Data.

    You have the right to “be forgotten” and request we erase your Personal Data.

    You can exercise these rights at any time by sending an email to us at [email protected] which we will respond to within 30 days.

    Specific rights for EU residents 

    If you are located in the European Union, then you may have additional rights. Some of these rights will only apply in very limited circumstances.

    • You can withdraw your consent, where we rely on it for processing your personal information, at any time.
    • You can ask us to confirm if we are using your personal information.
    • You can ask us to delete your personal information. This right only applies in limited circumstances and will not usually apply where it remains necessary for us to process your information for the purposes for which it was collected, we are required by law to retain your information or your information is relevant to a legal dispute.
    • You can ask us to stop or restrict how we process your personal information. These rights will apply in limited circumstances and will not usually apply when we need to process your information to carry out our day-to-day business functions or where we have compelling legitimate grounds for processing your information.
    • You can ask us to help you move your personal information to other companies, where this is technically possible and only if we have collected and used your data via automatic means. Other conditions apply.
    • You have the right to be informed and know about any protections that we have put in place when we are transferring your data overseas.

    How to Access or Correct Your Information

    You can access all your personally identifiable information that we collect online and maintain by emailing [email protected].

    To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

    How to Contact Us

    Should you have other questions or concerns about these privacy policies, please send us an e-mail at [email protected].